Maintenance data is not appearing for an aircraft
- Verify the CAMP integration is enabled for your organization.
- Verify the aircraft’s Maintenance System is set to CAMP in the Aircraft Profile.
- Check that the aircraft tail number in Horizon matches exactly what is registered in CAMP
Data is not syncing for a specific aircraft
- Ensure the following match exactly between Horizon and CAMP:
- Aircraft tail number
- Airframe serial number
- Engine sequence and serial numbers
- APU serial number (if applicable)
- Verify that CAMP has flagged the aircraft for the Horizon connection on their side.
Sync shows authentication errors
- The username or password may be incorrect or expired. Contact CAMP support at support@campsystems.com to verify your credentials, then update them in Horizon.
Maintenance items appear outdated
- Maintenance data syncs on a scheduled basis. If items appear outdated, check that the integration is enabled and running.
- Contact your system administrator if more frequent syncs are needed.
Flight hours in CAMP don’t match Horizon
- Verify that flight logs in Horizon are being completed and verified (Set Logged / Set Verified) promptly. Unverified flight logs may not be included in the data sent to CAMP.
- Verify the Sync Flight Log checkbox is enabled on the Aircraft Profile.
- Check if there is a discrepancy in how hours are calculated (block time vs. flight
- time) between the two systems.
Some aircraft are syncing but others are not
- Each aircraft must be properly registered and mapped in both systems. Verify tail number and serial number matching for the affected aircraft.
- Check if the aircraft was included in the integration configuration (under the Aircraft section) or if its Aircraft Profile has the Maintenance System set to CAMP.
- Check if the aircraft has been added to your organization’s account in CAMP.
Best Practices
1. Verify serial numbers before enabling — Ensure all serial numbers (airframe,
engines, APU) match exactly between Horizon and CAMP before enabling the
integration. Mismatches will prevent data from syncing.
2. Enable Sync Flight Log — Check the Sync Flight Log box on each aircraft’s profile
to ensure flight data flows to CAMP automatically.
3. Complete flight logs promptly — Accurate flight hours from Horizon are essential
for maintenance tracking. Complete and verify flight logs as soon as possible after
each flight.
4. Review maintenance status before dispatching — Check aircraft maintenance
items in Horizon before assigning aircraft to trips. Look for any upcoming due
items that could affect availability.
5. Coordinate with your maintenance team — Ensure your maintenance team
knows that Horizon receives data from CAMP. Any discrepancies should be
resolved in CAMP and allowed to sync.